Appointments
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Carer’s of patients
We support carer’s of patients. We will help with arranging convenient appointments, contacting our care advisor if necessary.
Enhanced access
The enhanced access service gives you access to appointments up until 8pm on weekdays and also Saturday and Sunday mornings.
These clinics will be held at a local GP practice. A range of clinics are available, from GPs to physiotherapists.
Please contact a receptionist who can give you further details on the clinics available and is able to book you an appointment if required.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01206 392617 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If a patient is unable to get to the surgery and the GP feels a home visit is necessary through illness, then patients should call the surgery as early as possible. Please call after 8:30am and preferably before 10am.